Cyril Clement
Mary Gates Research Scholar
Autumn 2024
Project
Making Health Equity a Reality: The Role of Health Insurance Navigators in Expanding Healthcare Access for Immigrant Communities in Washington State
My project aims to highlight the experiences and stories of health insurance navigators who work with migrant, refugee, and undocumented communities in Washington State to expand their access to healthcare. Using semi-structured interviews with insurance navigators working in public health departments, community-based organizations, non-profit hospitals, and health clinics across the state, I explored their responsibilities and tasks, the process of enrolling immigrant communities for health insurance, the training and resources that support navigators, and the unique knowledge and skills they develop to support marginalized communities. My research shows how navigators deal with punitive immigration policies, xenophobic political rhetoric, financial uncertainty, cybersecurity concerns, staffing inadequacies, and high demand. This project advances our understanding of the systemic constraints, decision-making processes, and discretionary power that immediately shape access to and use of healthcare, and will inform policies aimed at codifying health equity for immigrant communities.